tag:trello.status.atlassian.com,2005:/historyTrello Status - Incident History2024-03-28T04:49:05-04:00Trellotag:trello.status.atlassian.com,2005:Incident/203570332024-03-25T23:17:55-04:002024-03-25T23:17:55-04:00Some paginated queries in Forge hosted storage kept repeating the last page<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>23:17</var> EDT</small><br><strong>Resolved</strong> - We have identified and resolved a problem with Forge hosted storage, where some paginated queries kept repeating the last page. The incident was detected by our internal monitoring and was resolved quickly after detection by reverting the deployment. <br /><br />Activating changes recently made to the query cursors for paginated queries introduced a bug that impacted some apps. A small number of requests were impacted over a 16-minute window, while the incident lasted.<br /><br />Timeline:<br />- 25/Mar/24 10:08 p.m. UTC - Impact started, when the changes were deployed to production<br />- 25/Mar/24 10:09 p.m. UTC - Incident was detected<br />- 25/Mar/24 10:24 p.m. UTC - Incident was resolved and impact ended<br /><br />The impact of this incident has been completely mitigated and our monitoring tools confirm that query operations are back to the pre-incident behaviour. We have also resolved the underlying bug and deployed the fix to production, completely eliminating the cause of this incident.<br /><br />We apologise for any inconvenience this may have caused to our customers and our developer community.</p>tag:trello.status.atlassian.com,2005:Incident/201024142024-02-28T21:53:17-05:002024-02-28T22:58:43-05:00Investigating new product purchasing<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>21:53</var> EST</small><br><strong>Resolved</strong> - Between 28th Feb 2024 23:15 UTC to 29th Feb 2024 00:05 UTC, we experienced issue with new product purchasing for all products. All new sign up products have been successfully provision and confirmed issue has been resolved and the service is operating normally.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>20:27</var> EST</small><br><strong>Investigating</strong> - We are investigating an issue with new product purchasing that is impacting for all products. Customers adding new cloud products may have experienced a long waiting page or an error page after attempting to add a product. We have mitigated the root cause and are working to resolve impact for customers who attempted to add a product during the impact period. We will provide more details within the next hour.</p>tag:trello.status.atlassian.com,2005:Incident/199871672024-02-14T18:32:18-05:002024-02-27T00:45:56-05:00Service Disruptions Affecting Atlassian Products<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>18:32</var> EST</small><br><strong>Resolved</strong> - We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, Compass, and Atlassian Analytics. The issue has been resolved and the services are operating normally.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:55</var> EST</small><br><strong>Monitoring</strong> - We have identified the root cause of the Service Disruptions affecting all Atlassian products and have mitigated the problem. We are now monitoring this closely.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:31</var> EST</small><br><strong>Identified</strong> - We have identified the root cause of the increased errors and have mitigated the problem. We continue to work on resolving the issue and monitoring this closely.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:57</var> EST</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors for all Cloud Customers across all Atlassian products. We will provide more details once we identify the root cause.</p>tag:trello.status.atlassian.com,2005:Incident/199733392024-02-13T06:46:31-05:002024-02-23T13:03:14-05:00Trello is slow or unavailable<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>06:46</var> EST</small><br><strong>Resolved</strong> - Trello is now available. Thank you for your patience.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>06:40</var> EST</small><br><strong>Monitoring</strong> - We've identified an issue that was causing slowness in Trello and put a fix in place. We're seeing things improving for all our customers and we'll keep monitoring this latest fix for now. Once again, we appreciate your understanding!</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>06:03</var> EST</small><br><strong>Update</strong> - Our team is still looking into the issue causing Trello to be slow or unavailable. Thank you for your understanding, we're working to have Trello back up and running as quickly as possible.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>05:12</var> EST</small><br><strong>Update</strong> - We're still investigating the root cause of this problem, and a new update will be shared soon! Thanks for your patience!</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>04:30</var> EST</small><br><strong>Update</strong> - Our team is still investigating the issue that's causing Trello to be slow or unavailable, and working to bring Trello back up to speed as quickly as possible. Thanks for your patience and understanding!</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>03:57</var> EST</small><br><strong>Investigating</strong> - We've noticed that Trello is responding slowly. This will be present in both the web and mobile apps.<br /><br />Our engineering team is actively investigating this incident and working to bring Trello back up to speed as quickly as possible.<br /> <br />We'll keep you posted with further updates on this page.</p>tag:trello.status.atlassian.com,2005:Incident/198856652024-02-07T01:14:48-05:002024-02-07T01:14:48-05:00Billing Systems Maintenance<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>01:14</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance on the Trello Billing system is complete. Thank you for your patience.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>23:40</var> EST</small><br><strong>Update</strong> - The maintenance is still in progress and taking longer than anticipated. Trello billing features remain unavailable for the time being.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:40</var> EST</small><br><strong>Scheduled</strong> - Trello billing features will be down for maintenance. Starting a free trial, subscription changes, and other billing features such as viewing invoices will be unavailable during this time.</p>tag:trello.status.atlassian.com,2005:Incident/193578162023-12-07T14:20:37-05:002023-12-07T14:20:38-05:00Intermittent issues viewing and loading attachments<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:20</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:36</var> EST</small><br><strong>Monitoring</strong> - A fix has been implement and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>15:45</var> EST</small><br><strong>Investigating</strong> - Some users may see intermittent issues viewing and loading attachments. We are investigating the cause - for now, refreshing your browser may fix the issue. We will update this page with more information as it is discovered.</p>tag:trello.status.atlassian.com,2005:Incident/193161772023-12-04T12:15:04-05:002023-12-04T12:15:04-05:00Egress connectivity timing out<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:15</var> EST</small><br><strong>Resolved</strong> - The systems are stable after the fix and monitoring for a specified duration</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>11:59</var> EST</small><br><strong>Monitoring</strong> - The issue was identified and a fix implemented. We are monitoring currently.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>11:54</var> EST</small><br><strong>Update</strong> - We are currently investigating an incident that result in outbound connections from Atlassian cloud in us-east-1 intermittently timing out. This affects Jira, Trello, Confluence, Ecosystem products. The features affected for these products are those that require opening a connection from Atlassian Cloud to public endpoints on the Internet</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>11:43</var> EST</small><br><strong>Update</strong> - Including Atlassian Developer</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>11:33</var> EST</small><br><strong>Identified</strong> - We are currently investigating an incident that result in connection time outs on service egress proxy. This affects Jira, JSM, Confluence, BitBucket, Trello, Ecosystem products. The features affected for these products are those that require a connection to service egress.</p>tag:trello.status.atlassian.com,2005:Incident/192504362023-11-30T12:37:32-05:002023-12-08T11:12:05-05:00Trello is unavailable<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>12:37</var> EST</small><br><strong>Resolved</strong> - The fix we released was successful, and all the issues our users were experiencing with Trello have been resolved. Thank you for your patience and understanding!</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>12:14</var> EST</small><br><strong>Monitoring</strong> - We've implemented a new fix to the issue affecting our database, and we're now seeing signs of recovery for all users on Trello. We'll keep monitoring this latest fix for now. Once again, we appreciate your understanding!</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:35</var> EST</small><br><strong>Identified</strong> - Our engineering team has identified an issue with Trello's database, and we're now working on implementing a fix to restore Trello's availability to all users. We appreciate everyone's understanding!</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:56</var> EST</small><br><strong>Update</strong> - Our teams are still investigating the issue affecting Trello's availability, and a new update will be provided soon. We appreciate your understanding!</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:22</var> EST</small><br><strong>Update</strong> - Our team is still investigating the issue that's affecting Trello's availability, and we'll provide a new update soon. Thanks for your patience and understanding!</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>09:52</var> EST</small><br><strong>Update</strong> - We're still investigating the root cause of this problem, and a new update will be shared soon! Thanks for your patience!</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>09:21</var> EST</small><br><strong>Investigating</strong> - We're currently investigating an issue that's causing Trello to be slow or unavailable to our users. A new update will be shared soon.</p>tag:trello.status.atlassian.com,2005:Incident/192395392023-11-28T22:00:00-05:002023-11-29T00:59:55-05:00Forge Function Invocations outage impacting Smartlinks<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>22:00</var> EST</small><br><strong>Resolved</strong> - Forge Invocations had an 8 minute outage between 2023-11-29 03:05:13 UTC to 2023-11-29 03:13:27 UTC resulting in Smart Links failing. This service has recovered post this time period.</p>tag:trello.status.atlassian.com,2005:Incident/191428692023-11-16T18:58:22-05:002023-11-16T18:58:24-05:00Degraded experience for some of Trello's users<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>18:58</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. If you're still seeing issues, please reach out at https://trello.com/contact/</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>18:32</var> EST</small><br><strong>Monitoring</strong> - Our Engineers have rolled out a fix and have seen services recovering. We're now monitoring it.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>17:52</var> EST</small><br><strong>Identified</strong> - Our Engineers have identified the issue and are working on a fix. We have found the following services to be affected:<br /><br />- Inability to create new Automation commands<br />- Card changes not saving<br />- Some file uploads failing</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>17:37</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting some of Trello's services. We have identified that some users may experience trouble with the following service:<br /><br />- Automations commands not running<br />- Card changes not saving</p>tag:trello.status.atlassian.com,2005:Incident/190849632023-11-10T11:19:19-05:002023-11-10T11:19:20-05:00Trello is down<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:19</var> EST</small><br><strong>Resolved</strong> - We want to let you know that the changes we made on our side fixed all the connection issues our users were experiencing with Trello, and all services are functional right now. We appreciate your patience and understanding.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>10:47</var> EST</small><br><strong>Monitoring</strong> - The changes we released have fixed the connection issues our users were experiencing when connecting to Trello. We're now monitoring it.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>10:05</var> EST</small><br><strong>Update</strong> - We've identified the root cause of the issue, and we made some adjustments, which should bring Trello's functionalities back soon.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>09:45</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>09:43</var> EST</small><br><strong>Identified</strong> - We've identified an issue on Trello that's affecting multiple users to connect to our servers. We'll provide a new update soon.</p>tag:trello.status.atlassian.com,2005:Incident/190583672023-11-08T10:46:13-05:002024-01-28T19:15:46-05:00Atlassian Intelligence functionally completely down<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>10:46</var> EST</small><br><strong>Resolved</strong> - Between 13:40 UTC to 15:30 UTC, we experienced an outage in all Atlassian Intelligence features for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:57</var> EST</small><br><strong>Identified</strong> - We continue to work on resolving the outage affecting Atlassian Intelligence related features for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. We have identified the root cause and expect recovery shortly.</p>tag:trello.status.atlassian.com,2005:Incident/188609812023-10-20T00:34:30-04:002023-10-25T23:18:13-04:00Degraded experience for Atlassian Intelligence features<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>00:34</var> EDT</small><br><strong>Resolved</strong> - Between 23:51 19th Oct, 2023 UTC to 03:30 20th Oct, 2023 UTC, we experienced a service degradation of Atlassian Intelligence capabilities in Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. <br />The issue has been resolved and the service is operating normally.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>23:42</var> EDT</small><br><strong>Monitoring</strong> - OpenAI has mitigated the problem and we are currently not seeing any errors w.r.t. Atlassian Intelligence capabilities. <br />We are now monitoring closely.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>22:38</var> EDT</small><br><strong>Update</strong> - OpenAI team has applied a fix and we are seeing a reduction in the failure rate for Atlassian Intelligence capabilities in Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. <br /><br />We continue to closely monitor our systems and coordinating with OpenAI for a faster recovery of Atlassian Intelligence capabilities.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>22:13</var> EDT</small><br><strong>Update</strong> - We continue to work on resolving the failures in Atlassian Intelligence capabilities for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. <br /><br />The cause of incident is increased API failure rate from OpenAI, we are in touch with them to understand the time to recover.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>21:49</var> EDT</small><br><strong>Identified</strong> - We are investigating reports of intermittent errors in Atlassian Intelligence capabilities for some Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas Cloud customers. We will provide more details once we identify the root cause.</p>tag:trello.status.atlassian.com,2005:Incident/186040062023-09-25T16:28:14-04:002023-09-25T16:28:14-04:00Trello UI components not working as expected<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>16:28</var> EDT</small><br><strong>Resolved</strong> - We can confirm the fix we released fixed the problems our users were experiencing with Trello's UI. Hence, we're closing this incident. Thanks for your patience and understanding.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>15:25</var> EDT</small><br><strong>Monitoring</strong> - We've identified the root cause of the problem that was affecting Trello's UI, and we've now released a new fix to it. We'll keep monitoring it from our side.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>15:19</var> EDT</small><br><strong>Investigating</strong> - We're investigating some reports from our users that Trello's UI isn't working as expected. We'll provide a new update soon!</p>tag:trello.status.atlassian.com,2005:Incident/185413372023-09-19T03:23:36-04:002023-10-06T17:15:15-04:00Degraded performance in Cloud<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>03:23</var> EDT</small><br><strong>Resolved</strong> - Between 09/18 10:47 UTC to 09/19 04:15 UTC, we experienced degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Access, and Jira Product Discovery customers. The issue has been resolved and the service is operating normally.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>01:45</var> EDT</small><br><strong>Update</strong> - Services are confirmed to be stable. We are performing final validation checks before confirming the incident's resolution.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>00:56</var> EDT</small><br><strong>Monitoring</strong> - We have identified the root cause of the downgraded performance and have mitigated the problem. We are monitoring this closely.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>22:53</var> EDT</small><br><strong>Investigating</strong> - We are investigating cases of degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.</p>tag:trello.status.atlassian.com,2005:Incident/185390142023-09-18T17:37:43-04:002023-09-18T17:37:43-04:00Degraded performance in Cloud<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>17:37</var> EDT</small><br><strong>Resolved</strong> - The issues with Trello have been mitigated and the incident is being marked resolved for Trello.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>16:44</var> EDT</small><br><strong>Monitoring</strong> - An outage with a cloud provider is impacting multiple Atlassian Cloud products including Access, Confluence, Trello, and Jira Products. We will provide more details within the next hour.</p>tag:trello.status.atlassian.com,2005:Incident/185070342023-09-15T01:19:25-04:002023-09-15T01:19:25-04:00Infrastructure outage affecting attachments and Bitbucket Pipelines in all regions<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>01:19</var> EDT</small><br><strong>Resolved</strong> - Between 04:00 UTC to 05:00 UTC, we experienced a partial outage for Bitbucket Pipelines, issues viewing in-product attachments; and degraded performance across all products. The issue has been resolved and all services are operating normally.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>00:47</var> EDT</small><br><strong>Monitoring</strong> - We have identified the root cause, initiated mitigation actions, and are seeing a reduction in errors when scaling up in response to customer traffic. We are still monitoring closely and will continue to provide updates.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>00:12</var> EDT</small><br><strong>Update</strong> - A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>00:02</var> EDT</small><br><strong>Identified</strong> - A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.</p>tag:trello.status.atlassian.com,2005:Incident/184907052023-09-13T15:32:02-04:002023-09-22T16:03:57-04:00Atlassian Account login issues<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:32</var> EDT</small><br><strong>Resolved</strong> - Between 12:45 UTC to 15:30 UTC, we experienced login and signup issues for Atlassian Accounts. The issue has been resolved and the service is operating normally.<br /><br />We will publish a post-incident review with the details of the incident and the actions we are taking to prevent similar problem in the future.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>13:36</var> EDT</small><br><strong>Update</strong> - We are no longer seeing occurrences of the Atlassian Accounts login errors, all clients should be able to successfully login now. We will continue to monitor.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>12:30</var> EDT</small><br><strong>Update</strong> - We can see a reduction in the Atlassian Accounts login issues after the mitigation actions were taken. We are still monitoring closely and will continue to provide updates.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>11:21</var> EDT</small><br><strong>Monitoring</strong> - We have identified the root cause of the Atlassian Accounts login issues impacting Cloud Customers and have mitigated the problem. We are now monitoring this closely.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>10:08</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue with Atlassian Accounts login that is impacting some Cloud customers. We will provide more details within the next hour.</p>tag:trello.status.atlassian.com,2005:Incident/183162902023-08-30T02:17:15-04:002023-09-17T21:00:02-04:00Multiple product logins<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>02:17</var> EDT</small><br><strong>Resolved</strong> - Between 4:30AM UTC to 6:00AM UTC, we experienced issues for users attempting to login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>01:19</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors for login to Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Jira Product Discovery, Compass, and Atlassian Analytics Cloud customers. We will provide more details once we identify the root cause.</p>tag:trello.status.atlassian.com,2005:Incident/180526662023-08-04T16:40:50-04:002023-08-09T18:04:11-04:00Intermittent errors during login and Workspace not showing up for some customers<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>16:40</var> EDT</small><br><strong>Resolved</strong> - Our team has identified the root cause and restored access to previously unavailable workspaces. We will share more in our post incident review which will be published as part of this incident report.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>14:54</var> EDT</small><br><strong>Monitoring</strong> - Our team has successfully identified the underlying cause of the issue that resulted in log-in difficulties and Workspaces not being displayed while utilizing Trello and subsequently restored access to all affected Workspaces. We will continue to monitor the situation from our end closely.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>13:54</var> EDT</small><br><strong>Identified</strong> - We have discovered the cause of workspaces being unavailable, and are working to restore access as soon as possible. We will continue to update our Statuspage with the latest information as it becomes available.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>12:47</var> EDT</small><br><strong>Update</strong> - We are currently investigating issues with Trello workspaces being unavailable and are working to restore service as quickly as possible. We will continue to update our Statuspage with the latest information as it becomes available.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>12:03</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors during login and Workspace not appearing for some customers using Trello. We will provide more details once we identify the root cause.</p>tag:trello.status.atlassian.com,2005:Incident/180314472023-08-02T11:59:20-04:002023-08-02T11:59:20-04:00Sign-ups, Product Activation, and Billing not working<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>11:59</var> EDT</small><br><strong>Resolved</strong> - We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all functionality is restored.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>10:25</var> EDT</small><br><strong>Monitoring</strong> - We have identified the root cause of the Sign-ups, Product Activation, and Billing not working and have mitigated the problem. We are now monitoring closely.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>09:41</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue with Sign-ups, Product Activation, and Billing that is impacting all of our Cloud Customers. We will provide more details within the next hour.</p>tag:trello.status.atlassian.com,2005:Incident/178821942023-07-17T17:34:03-04:002023-07-17T17:34:04-04:00Real-time updates are not functioning as expected<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:34</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:20</var> EDT</small><br><strong>Update</strong> - Real-time updates are now working for the majority of users, and new connections will also be working. Some users may still be affected. We are continuing to implement a fix.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:14</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented. Real-time updates are working for the majority of users, but some may still be impacted.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Investigating</strong> - We have identified an incident affecting real time updates. For now, real-time updates are not functioning. Changes can be seen by refreshing your browser.</p>tag:trello.status.atlassian.com,2005:Incident/177793812023-07-06T11:37:19-04:002023-07-14T01:08:05-04:00Performance issues and outages with Cloud products<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>11:37</var> EDT</small><br><strong>Resolved</strong> - We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved and the service is operating normally.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>09:17</var> EDT</small><br><strong>Monitoring</strong> - We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products, including Jira Software, Jira Service Management and Confluence, and customers. This issue had lead to a performance impact and, in some cases, outages.<br /><br />We have implemented a fix to resolve the issue and recovery is in progress.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>07:18</var> EDT</small><br><strong>Identified</strong> - We are investigating an issue with an internal infrastructure component that is impacting multiple Cloud products, including Jira Software, Bitbucket, Jira Service Management and Confluence, and customers. These issues include performance impact and, in some cases, outages.<br /><br />Users may experience slow loading and uploading of attachments, login issues or inability for new customers to sign up. We have identified the root cause and are actively working on the service recovery.</p>tag:trello.status.atlassian.com,2005:Incident/177785752023-07-06T09:32:52-04:002023-07-06T09:32:52-04:00Intermittent errors during login for some customers<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>09:32</var> EDT</small><br><strong>Resolved</strong> - Between 07:31 UTC to 12:32 UTC, we experienced errors during login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>08:56</var> EDT</small><br><strong>Monitoring</strong> - We have identified the root cause of the errors during login and have mitigated the problem. We are now monitoring closely.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>06:59</var> EDT</small><br><strong>Identified</strong> - We are investigating reports of errors during login that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. We have identified the root cause and expect recovery shortly.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>05:39</var> EDT</small><br><strong>Update</strong> - We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>05:34</var> EDT</small><br><strong>Update</strong> - We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>05:03</var> EDT</small><br><strong>Update</strong> - We are investigating reports of errors during login for some customers that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>04:38</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors during login for some customers using Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, Atlassian Access, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.</p>tag:trello.status.atlassian.com,2005:Incident/175636752023-06-13T20:57:37-04:002023-06-26T23:08:58-04:00Some features are experiencing degraded performance<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:57</var> EDT</small><br><strong>Resolved</strong> - From 6:49 PM UTC to 8:45 PM UTC, Trello experienced issues with image uploads that affected card covers, attachment previews, board backgrounds, and custom sticker images. Additionally, we observed degradation in our email-to-board and search features. The services are now operating as expected, and we consider this incident resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:33</var> EDT</small><br><strong>Monitoring</strong> - AWS Services have recovered from an outage. This issue affected the Attachment previews, email-to-board features, search, and card covers, and now all Trello services are back online. For now, we'll keep monitoring from our end.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:07</var> EDT</small><br><strong>Update</strong> - We are continuing to work with our third-party partner on a fix. Attachment previews, email-to-board features, search, and card covers are intermittently affected.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:05</var> EDT</small><br><strong>Update</strong> - We have confirmed an issue with AWS services is causing the current issues. We are working with AWS to get the service restored back to normal as soon as possible.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:19</var> EDT</small><br><strong>Update</strong> - It has come to our attention that the Email-to-Board feature, along with other previously mentioned features, has been affected by a technical problem. Our team is currently collaborating with our third-party partner to identify and implement an effective solution for this matter.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:45</var> EDT</small><br><strong>Identified</strong> - We have identified an issue that may cause problems for users while adding new card covers, viewing attachment previews, or using the search function. The issue has been identified with one of our third-party partners, and we are currently working on resolving it.</p>